Customer Service - training for YOUR workforce

Welcome to the dedicated Customer Service page for TT Company. We pride ourselves in delivering training which is dynamic, interactive and is easy to remember. We have a team of trainers across the UK who have worked together over a number of years to ensure the highest standard of training is delivered. So, wherever you are or whenever you need training, we can provide it.

Customer service is getting increasingly important in the competitive markets that we see today. Training for all customer facing staff is essential - whether this be telephone support, virtual support, administration or face to face service. We will support your business to support your staff to understand what makes excellent customer service and how to provide it.

Each learner will be allocated a personal tutor who will work with them to build up a portfolio of evidence using assessment methods suited to the individual learner. This may include written tasks, verbal questioning, work products and observations which the assessor has completed of the learner in the workplace.

With our experience we are able to ensure the training that you require is fit for purpose - talk to us about your needs and we will ensure these are met.

Please click on a course for more detailed course information and course costs. If you are an individual needing a course please see our course dates page for scheduled courses and individual costs.


HABC Level 2 Diploma in Customer Service (QCF) - this is suitable for learners who are new to studying or learners who want to undertake an introductory qualification. We would anticipate that this course should be completed within 6 months.

HABC Level 3 Diploma in Customer Service (QCF) - this qualification provides an in depth look at the theory and practice of customer service. We would anticipate that this course should be completed within 12 months.

HABC Preparation to Teach in the Lifelong Learning Sector (PTLLS) Level 4 (QCF) - this course is suitable for those who are considering a career in further education training or who are already teaching but need a relevant qualification.

Short Courses

We are able to write and deliver short courses and workshops which meet particular criteria. Please contact us for a quote or to discuss your needs.

Examples of short courses include: Equality and Diversity in the Workplace, Supervision and Appraisal Skills, Recruitment, Selection and Induction and Understanding Reflective Practice.

Please contact us for more information or check our course dates page for live training information.